Terms & Conditions

NOTHING STATED OR IMPLIED ON THIS PAGE WILL AFFECT YOUR STATUTORY RIGHTS Customer Service and Support
Customer service and Support is available on 01245-456677.
It is available Monday to Friday 9.30am – 5.30pm, Saturday 9am – 5.30pm (GMT)

Pricing

All goods offered for sale through our website are priced in Pounds Sterling (£).
VAT is not charged to or payable on orders taken from and delivered outside the EEC (European Economic Community).
Customs & import duties are not included. The customer is responsible for payment of any surcharges.
We accept payment by Cash, Cheque (drawn on a major UK bank) in Pounds Sterling (£) and we accept the following credit/debit cards: VISA, VISA Electron, MasterCard, American Express, Switch and Solo.
Prices do not include postage and packing which will be charged as an additional cost on all orders that are applicable ( Free delivery on all world-wide orders above the value of £1000 and UK orders over £100 only). All Orders placed on the internet will automatically receive a confirmation e-mail of the transaction. However, if we are unable to fulfil the order due to items being out of stock we will notify you by e-mail or telephone within 48 hours and the transaction will be cancelled.

Delivery

All orders will normally be dispatched via courier within 2 working days.
If any delay occurs you will be notified immediately. You will be given the option to arrange a convenient delivery date or to cancel the order with a full refund.
Please advice us if you do not receive your item(s) within 7 days of placing your order so that we can trace the parcel.
Please note that all delivery charges are shown on your order form.
All orders delivered to the UK (over £100 only) are free of delivery charge.

Cancellations

- You may cancel your purchase at any time within 14 days from the day your goods were delivered to you. If the product is without fault then we reserve the right to charge you the return cost. This right of cancellation does not however apply in the case of bespoke goods made or commission to your specific order.
- If you need to amend or cancel your order for bespoke products, you have the right to do so at any time up to 48 hours after you have placed your order. If you amend or cancel your order in any way more than 48 hours after you placed it, we reserve the right to charge you any costs we have incurred in relation to your order.
- Our bespoke products can not be returned after you received them unless they are confirmed as defective or damaged, in which case we will offer to repair the item or offer a full refund once the goods have been returned to us at our expense.
In all circumstance you must notify us by email and telephone to inform us of any issues with your order before returning in.

Returns

All orders are carefully checked before despatch. Occasionally, items are damaged, defective or unacceptable and we will make every effort to rectify the situation.
We will do our best to ensure that you are fully satisfied with your purchase.
If the goods are damaged in-transit or faulty, please notify us within 3 days of receiving them. Keep all the packaging material; we will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you on a convenient date or to have a full refund. This does not affect your statutory rights.
Where Bespoke Framed Orders have been supplied correctly, we are unable to offer refunds or exchange.
Goods that are not acceptable for any other reason may be returned within 7 days for a refund but you must contact us first for authorisation. This does not affect your statutory rights.

Law and Jurisdiction

The contract shall be deemed to be made in England. All Contracts made between Chelmer Fine Art and the Customer shall be governed by the laws of England and any dispute arising therein shall be subject to the sole jurisdiction of the English courts.